December 2022 Newsletter

DID YOU GET THE RIGHT ACCESSORIES TO FINISH YOUR PROJECT?
 

When evaluating the requirements for your test and measurement project, it is important to review the accessories you will need to connect, stabilize, and mount your sensors and instrumentation. The most important question to answer before you complete your purchase of any sensor is, how are you connecting your devices? Interface offers a wide range of accessories, including:

Do you need shielded cables, mating connectors, calibration adapters or an R-Cal resistor? We also provide mounting plates to distribute load over the support structure. Interface has quality machined clevises, jam nuts, thread adapters, and rod end bearings. These types of accessories provide rigid connections and reduce alignment error. You can see all the types of accessories in our updated Accessories Brochure.

Interface accessories are available in many configurations. They are instrumental in helping to complete a system and ensure the highest performance and the least amount of troubleshooting. They can also protect your investments. Contact our application experts if you need help in reviewing which accessories are best suited for your load cell or torque transducer.
 

SYSTEM LEVEL CALIBRATION AND CERTIFICATIONS

When purchasing multiple components for use as a complete system, it is important to request system level calibration. Interface system level calibrations ensure that all system components, including connectors, cables, transducers, and instrumentation are ready to use out of the box.

Interface can provide system level calibrations for load cells, torque transducers, multi-axis sensors and other measurement tools that are paired with indicators, amplifiers, USB, and digital instruments. Interface uses an extremely high quality NIST and NMI traceable mV/V transfer standard to ratiometrically scale or applies force to scale the system. We provide a separate digital indicator calibration certificate indicating how we scaled the instrument. Read more here.

The system level calibration is an important reference for traceability and troubleshooting for the entire system. It can help identify if a setting has been changed or if there is another issue that invalidated the system.

Interface is A2LA accredited for torque and force calibration in accordance with International Standard ISO/IEC 17025:2017. You can see our compliance information with our latest certification accreditation and certificate online.
 

Interface completed our second 2022 Customer Satisfaction Survey. We want to thank everyone that shared their insightful feedback. It has influence throughout our company in what we design, build, market and sell. Customer experience is a top initiative at Interface and a critical measure of how we are doing to meet and hopefully exceed every customer’s expectations.

We want to share with you some of the results from the most recent survey. We asked six questions about products, vendor selection, lead times and overall satisfaction. For four years, we have asked the question used universally to measure customer satisfaction and reliability across all industries, “How likely are you to refer Interface to a friend or colleague.”  The results produce a Net Promoter Score (NPS). For this past survey, Interface received a +52 NPS. The importance of this question is to measure consistency and tell us how we are performing based on customer loyalty.

We wanted to learn about the criteria for selecting a force measurement products and services company. We asked, “What factors help you decide to continue using Interface as a supplier of force measurement solutions?” Here are the top five selected category responses:

#1 – Quality of Products

#2 – Accuracy Specifications of Measurement Devices

#3 – Past Buying Experiences (Relationship)

#4 – Services

#5 – Breadth of Product Offering

Read more about the results from the other questions we asked and what we learned from this valuable input. Thanks again to all participants!
 

ADDITIONAL RESOURCES + UPDATES

NEW CASE STUDY HIGHLIGHTS GREEN ENERGY SOLUTIONS: Interface Solutions for Growing Green Energy focuses on products used in the green energy markets. In the new case study, you will find a variety of application notes showing how Interface solutions have been used to enable critical green energy applications for wind, hydrogen, solar and more. Read about it here.

INVENTIVE AGRICULTURE MONITORING AND WEIGHING SOLUTIONS: Interface test and measurement products are ideal for agriculture industry use cases to improve machinery, facilitate planting and harvesting, as well as managing animals. Read more.

MECHANICAL INSTALLATION LOAD CELL TROUBLESHOOTING 101: Always start any troubleshooting with a physical inspection of the load or weighing sensor. Resistance results from numerous factors, creating an inaccurate reading of the measurement and potential overload. Learn more.

As we close 2022, we want to say thank you. We are committed to being your supplier of choice again in 2023. We hope to connect and learn how we can best serve you today, tomorrow and throughout the new year.

Your Interface Team