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General & Technical Inquiries:
LOCATION OF HEADQUARTERS
7418 East Helm Drive
Scottsdale, AZ 85260
Mailing & Shipping
7401 E Butherus Drive
Scottsdale, AZ 85260
HOURS OF OPERATION
Monday through Friday: 8am – 5pm
(Arizona Time Zone)
Accounting and Credit
Accounting and Credit
Interface accepts the following payment methods for purchases:
- Credit Card (American Express, MasterCard, Visa)
- ACH (Automated Clearing House)
- Wire Transfer
- Credit Application
- Company Check
If you are interested in requesting credit terms, the first step in the process is to complete our credit application. Simply download our application below, complete all the information requested, and have an authorized person sign the application. When completed, please email the application to email@example.com for immediate processing.
You can have your invoices emailed instead of mailed. If interested, please contact accounting at 480-948-5555 x132 or firstname.lastname@example.org for more information.
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Warranty and Repair Policy
- Interface warrants that its products shall be free from defects in material and workmanship for the full warranty period under normal and proper use when correctly installed. The warranty period for most load cells is two years and for other products is one year, from date of shipment by Interface.
- Any Interface product, which proves defective in material or in workmanship within the warranty period, will be repaired or replaced free of charge provided that:
- Buyer provides Interface with satisfactory proof of the defect and that the product was properly installed, maintained and operated within the limits of rated and normal usage; and
- Buyer obtains from Interface authorization to return the product; and
- Products claimed to be defective must be returned with transportation charges prepaid, and will be returned to Buyer with transportation charges collect unless the item is found to be defective, in which case, Interface will pay the return transportation charges.
- The remedy set forth herein does not apply to damage to or defects in any product caused by the Buyers misuse or neglect, nor does it apply to any product which has been repaired or disassembled which in the sole judgement of Interface affects the performance of the product.
- Interface makes no warranty concerning components not manufactured by it. However, in the event of the failure of any component or accessory not manufactured by Interface, reasonable assistance will be given to Buyer in obtaining from the respective manufacturer whatever adjustment is reasonable based on the manufacturers own warranty.
- Interface expressly disclaims any liability to its customers, dealers, and representatives, and to users of its products, and to any other person for special or consequential damages of any kind and from any cause whatsoever arising out of or in any way connected with the manufacture, sale, handling, repair, maintenance, or replacement arising out of or in any way connected with the use of Interface products.
- Representations and warranties made by any person, including dealers and representatives of Interface, which are inconsistent or in conflict with the terms of this warranty (including but not limited to the limitations of the liability of Interface, as set forth above), shall not be binding upon Interface unless reduce to writing and approve by an officer of Interface, Inc.
THIS EXPRESS WARRANTY SUPERCEDES ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Obtaining Service Under Warranty
Advance authorization is required before any product is returned to Interface. Prior to the return of any product, write or call the Repair Department at Interface advising them of:
- Part number
- Serial number of the defective product
- Technical description of the defect, including specific test data, written observations on the failure, and specific corrective action required
- A no-charge purchase order number (so the product can be returned to sender correctly)
- Shipping and billing addresses
Non-verified problems or defects may be subject to an evaluation charge. Please return the original calibration data with the unit.
All repairs of Interface products are warranted for a period of 90 days from date of shipment. This warranty applies only to those items which were found defective and repaired; it does not apply to products in which no defect was found and returned as is or merely recalibrated. Out of warranty products may not be capable of being returned to the exact original specifications.
Terms and Conditions
Terms and Conditions
“Seller” means Interface, Inc. “Buyer” means the person, firm or company to whom the Purchase Order is issued by Seller. “Products” means materials, supplies, items, equipment, work and/or services covered by the Purchase Order.
Upon Buyer’s Acceptance of Seller’s Sales Quote and Seller’s acceptance of the Purchase Order in writing, the Buyer and Seller expressly acknowledge and agree that the terms and conditions that (a) are set forth in these Terms and Conditions, attached to the Sales Quote, (b) appear or are specifically referenced in the Purchase Order, and/or (c) are set forth on any other attachments to the Purchase Order and/or these Terms and Conditions shall collectively constitute the sales contract between the parties, all of which are incorporated herein by this reference (collectively, the “Sales Contract”) except, materially different or additional terms and conditions in Buyer’s Purchase Order that materially alter the Sales Quote and these Terms and Conditions are not to be considered accepted by Seller and are not part of the Sales Contract . If the Sales Quote is inconsistent with these Terms and Conditions, inconsistent terms or conditions set forth in the Sales Quote shall govern.
3. Full Agreement
The Sales Contract between Buyer and Seller shall consist of the terms and conditions contained in the Sales Contract together with any revisions or modifications of such terms mutually agreed to in writing by Buyer and Seller. Seller shall not be bound by any additional or different terms not contained in the Sales Contract or otherwise agreed to in writing by Buyer and Seller, including, without limitation, (a) any additional or different terms in the Buyer’s form of purchase order, (b) any other communication from Buyer to Seller, and/or (c) any prior courses of dealing, usages of the trade, and/or verbal agreements.
4. Modification; Termination
Except as otherwise provided in this Sales Contract, the terms of this Sales Contract cannot be modified, terminated, and/or repudiated, in whole or in part, except as agreed upon by Buyer and Seller in writing. Seller, at its option, may treat any attempted modification, termination, or repudiation by Buyer to which Seller does not assent in writing as a breach of the entire Sales Contract by Buyer and, in such event, Seller shall have all remedies available under the Sales Contract or applicable law. If all or part of the Sales Contract is terminated by a written agreement between Buyer and Seller (“Termination Agreement”), except as otherwise provided in such Termination Agreement, Buyer shall pay termination charges to Seller as follows: (a) the price provided in the Sales Contract for all Products assembled in whole or in part on or before the effective date of the Termination Agreement,
(b) the actual expenses incurred by Seller in connection with the uncompleted portion of the terminated order, and/or (c) any reasonable profit estimated by Seller on the uncompleted portion of the order as of the effective date of the Termination Agreement. Notwithstanding anything to the contrary in this Sales Contract, Seller reserves the right to independently increase pricing for Products under the Sales Contract at any time or times if cost of materials for the Seller with respect to such Products increases ten percent (10%) or more prior to the delivery of such Products for reasons beyond Seller’s reasonable control.
5. Purchase Price And Delivery
The price of Products is set forth in the Sales Contract. Unless otherwise provided in the Sales Contract, Buyer shall pay the purchase price for Products within thirty (30) calendar days from the date of Seller’s shipment of such Products. Terms are FOB-Shipping Point (the Seller’s place of business). Buyer shall pay all shipping costs and bear the risk of loss of any shipment once such shipment leaves the Seller’s place of business.
Credit Card Fee: Buyer shall be obligated to pay, as part of the purchase price, an additional charge of 2.5% of the total gross amount of the purchase price if Buyer pays by using a credit card charge. No additional charge will be due if Buyer pays by using ACH or a check. Actual charges incurred by Seller, if any, for receiving payment by wire transfer will be included in the purchase price with no mark up.
Late Payment Fee: In order to reimburse Seller for its administrative expenses and for loss of use of funds, and not as a penalty, Buyer agrees to pay Seller a late charge of 1.5 % of the unpaid portion of the total gross amount of all or any portion of the purchase price that is not paid on or before the payment due date. Buyer agrees this late charge shall constitute a recurring charge; Buyer agrees to pay this late payment fee as a recurring charge every 30 calendar days thereafter in which all or a portion of the purchase price remains unpaid. Late charges shall be not assessed against accrued but unpaid late charges, but late charges shall accrue every thirty days in which any portion of the purchase price remains unpaid, and the amount due shall be added to previous accrued and unpaid late charges.
Special Packaging Fee: If Buyer requests that Seller provide semi-custom or custom packaging for the Products, which materially vary from Seller’s typical packaging for the Product, Seller in its discretion may charge Buyer, as part of the purchase price, a special handling fee of up to $10.00 per Product unit shipped to Buyer.
6. Sales Or Use Taxes
The price for any Product as reflected on the Sales Contract does not include any applicable tax or other governmental charges upon the sale, shipment or use of such Product including, without limit, any sales, use, excise, privilege or similar taxes. To the extent that Seller is required to pay or collect such tax or other charges from the Buyer, Buyer shall pay such tax or other charge to Seller along with the purchase price unless Buyer furnishes any applicable exemption certificates to Seller that are in form and substance acceptable to Seller and the appropriate taxing authority.
7. Time Of Delivery
Buyer acknowledges that any shipment schedules provided by the Seller are approximate and are based on conditions at time of the Seller’s acceptance of this Sales Contract. Seller shall attempt to effect delivery of Products by the date specified for the delivery of such Products in the Sales Contract, but Seller shall not be responsible or liable for delays in or failure to make deliveries as a result of any cause beyond Seller’s reasonable control. In such cases, Seller reserves the right to terminate the order or to reschedule the delivery within a reasonable time. In no event shall Seller be liable for incidental or consequential damages resulting from failure to meet any requested delivery schedules.
Except as otherwise provided in the Sales Contract, Seller warrants that its Products shall be free from defects in material and workmanship for the full warranty period under normal and proper use when correctly installed. Except as otherwise agreed upon by the Seller and Buyer in writing, (a) the warranty period for any load cells is two years from the date of shipment, and (b) the warranty period for any other Products is one year from date to shipment. Buyer shall promptly notify Seller in writing of any malfunction in the Products, which notification shall describe the malfunction in sufficient detail to permit Seller to isolate the malfunction. Upon Seller’s receipt of written notification from Buyer, Seller will provide Buyer with instructions on returning the Product under a warranty claim. Upon receipt of any Product returned by Buyer, Seller shall test the Product in order to isolate any malfunctions in the Product. Subject to Section 9 below, if Seller determines that the malfunction is not due to nonconformity with the specifications set forth in the Sales Contract or defects in Seller’s workmanship, the Buyer’s exclusive remedy and Seller’s sole liability under this warranty will be for Seller, at its sole option and expense, to correct or replace the nonconforming or defective Productor refund the purchase price.
IMPORTANT; BUYER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF A PRODUCT NOT BEING FREE OF DEFECTS IN MATERIAL AND WORKMANSHIP OR NOT CONFORMING IS PURSUANT TO THIS WARRANTY; IF A VALID WARRANTY IS TENDERED TO SELLER, AT THE OPTION OF SELLER, SELLER MAY IN ITS SOLE DISCRETION (1) REPAIR, CORRECT, OR REPLACE THE NONCONFORMING OR DEFECTIVE PRODUCT OR (2) RETURN THE PURCHASE PRICE TO BUYER. BUYER SHALL HAVE NO OTHER REMEDIES.
9. Exclusions From Warranty
Notwithstanding anything to the contrary in Section 8 above, the foregoing warranty shall not apply to the extent that the Seller determines that any nonconformity in a Product is caused by: (a) any modification, repair or alteration of the Product by Buyer or any third party, except as expressly authorized in writing by Seller; (b) a use of the Product contrary to (i) the specifications for the Product as set forth in the Sales Contract, or
(ii) the Product’s intended use; (c) any failure related to the Product arising out an incorporation or combination with a component, material or third-party product by Buyer or any third party, except as expressly authorized in writing by Seller; (d) extrinsic causes, including but not limited to, natural disasters, fire, smoke, flood and other water damages, earthquakes, and civil unrest, or (e) any misuse, willful misconduct, and/or negligence by Buyer or any third party with respect to the use of such Product. Buyer agrees and acknowledges that Seller has no responsibility, and shall bear no liability, with regard to assuring that the Products are locally compliant in any jurisdiction in which the Products are commercialized or exported, other than the United States of America. Seller makes the warranty set forth in this Sales Contract solely for the benefit of Buyer and no other party. Seller makes no warranties of any kind to any third party. Buyer acknowledges and agrees that Buyer shall be solely responsible for any third party’s use of any Product.
THE WARRANTY SET FORTH IN THIS SALES CONTRACT IS IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TERMS AS TO QUALITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, COURSE OF DEALING, TRADE USAGE, OR OTHERWISE, WHETHER IMPLIED BY CUSTOM OR PURSUANT TO APPLICABLE LAW.
11. Limitation Of Liability
IN NO EVENT SHALL SELLER BE LIABLE TO BUYER OR ANY OTHER PARTY FOR ANY DIRECT OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR NATURE DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THIS SALES CONTRACT OR CONNECTED IN ANY WAY WITH OR RESULTING FROM THE MANUFACTURE, SALE, DELIVERY, RESALES, REPAIR, REPLACEMENT, OR USE OF THE PRODUCT, WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY ,OR OTHERWISE, EVEN IF SUCH PARTY HAD BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.
12. Return Policy
Products that consist of non-standard catalog parts or custom part orders are accepted by Buyer on a non-cancellable/non-returnable policy, except with respect to any warranty claim by Buyer. Subject to Section 13 below, the Seller (in its sole discretion) reserves the right to approve in writing a return of any standard catalog items within thirty (30) calendar days of Buyer’s receipt of shipment, provided that (a) Buyer shall pay all shipping costs and shall pay Seller a twenty percent (20%) restocking fee, which amount shall be paid to Seller immediately upon Seller’s approval of such return except to the extent Seller, at it option, elects to offset such amount against the purchase price previously paid to Seller by Buyer for such Product, and (b) the Product has not been installed and is returned by Buyer in a like-new resalable condition as determined by Seller in its sole discretion. Any damaged or missing Products in any shipment must be reported by Buyer to Seller in writing within fifteen (15) calendar days of Buyer’s receipt of such shipment.
13. Return Authorization
A Return Authorization (RMA) executed by Seller, in its sole discretion, is required for all customer returns of any Product under the Sales Contract. Prior to the return of any Product, Buyer shall provide Seller with the following information with respect to such Product: (a) part number, (b) serial number, (c) a technical description of the defect to include test data or written observations of the failure, as well as specific corrective action required, and (d) sales order or purchase number from the initial purchase transaction.
14. Relationship Of Buyer And Seller
The Seller is an independent contractor of Buyer. Nothing contained in this Sales Contract shall be construed as creating any agency, partnership, employment or fiduciary relationship. Neither party shall have authority to bind the other party in any manner whatsoever.
15. Force Majeure
Neither Buyer or Seller shall be liable to the other for any delay or failure in performing its obligations under the Sales Contract or to the extent that such delay or failure is caused by an event or circumstance that is beyond the reasonable control of that party, without such party’s fault or negligence, and which by its nature could not have been foreseen by such party (“Force Majeure Event”). Force Majeure Events include, without limitation, acts of God or the public enemy, government restrictions, floods, fire, earthquakes, explosion, epidemic, war, invasion, terrorist acts, riots, strike, or embargoes.
16. Applicable Law; Venue
THIS SALES CONTRACT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE INTERNAL LAWS OF THE STATE OF ARIZONA, UNITED STATES OF AMERICA, WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW OR CONFLICT OF LAW PROVISION OR RULE (WHETHER OF THE STATE OF ARIZONA OR ANY OTHER JURISDICTION) THAT WOULD CAUSE THE APPLICATION OF THE LAWS OF ANY JURISDICTION OTHER THAN THE STATE OF ARIZONA. ANY ACTION BROUGHT TO ENFORCE THIS SALES CONTRACT OR BASED ON ANY MATTER ARISING OUT OF THIS SALES CONTRACT SHALL BE SUBJECT TO MANDATORY ARBITRATION AND IF ARBITRATION FOR ANY REASON IS NOT COMPELLED, ANY LEGAL ACTION SHALL BE COMMENCED AND MAINTAINED ONLY IN FEDERAL OR STATE COURT IN MARICOPA COUNTY, STATE OF ARIZONA, U.S.A.
The Parties agree that any dispute between them arising from or related to this Sales Contract or the Product shall be submitted to binding arbitration before one arbitrator, pursuant to the commercial rules then in effect of the American Arbitration Association. The arbitration shall be conducted in Maricopa County, Arizona. The Arbitrator in his or her discretion may award reasonable attorney’s fees, costs, and expenses, including but not limited to the fees of the American Arbitration Association, to the prevailing party.
The Parties hereby acknowledge that each is waiving its right to a jury trial and its right to a trial before a judge, and that appeal rights from an arbitration proceeding are very limited.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature; To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all Partner Portal users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Condition.
This policy was last modified on 2/9/11.
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