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Why Machine and Equipment Manufacturers Choose Interface

For innovators in the equipment and components manufacturing industry, data is everything. Quality data can make the difference between average and high-quality products and every bit of information gathered allows OEMs to make improvements that go a long way in performance and accuracy.

This is especially true in the design, test and evaluation of high-volume manufacturing where an increasing number of companies are implementing automation. To ensure consistent and repeatable quality, it’s important that there are capabilities to constantly gather data to monitor automated systems. If a machine is about to break or needs calibration, an automated system should be able to notify them without any human intervention.

How does an organization get more performance measurement data to improve its manufactured products? The answer we know best is with precision sensors. Sensors of all types, sizes, and shapes are being integrated into a wide variety of machines, equipment, and products to gather analytics that improve design and manufacturing. Interface is proud to contribute to this growing wave of big data requirements through our force and torque sensors.

Force sensors can be used in a number of different applications to help enable automation of certain process and systems. Essentially, force sensors are used as part of a controlled feedback loop. When a force is placed on a part within a product, the sensor can tell an electronic system to make something else happen.

As a simple example, force sensors could be placed inside of a large industrial dumpster outside of a manufacturing plant. When the dumpster nears full capacity, a signal could be sent to an automated compactor within the dumpster to make more space. It could also merely notify a waste management company to come and empty the dumpster.

Interface has worked on a number of what we call “OEM Solutions.” This term basically refers to our products that are typically high volume and have Interface sensor technologies integrated into the design and production. We often custom engineer and engineer these solutions to fit the exact requirements of the innovators and product design teams.

As a end-to-end manufacturer, we build to spec, manage the supply chain of sensors, and inventory for our OEM customers. When engineered-to-order requires thousands of products, they can rely on Interface as a trusted partner. Included below are a few examples of products that we provided our products to advance use, performance and quality. Read more about our custom OEM solutions and capabilities here.

Interface OEM Solution Examples

This first example is the design of force sensors in prosthetic limbs. An Interface force transducer provides feedback from a knee or elbow joint and tell an electric motor to move the limb in certain ways. This would allow someone without an arm or leg to have a wider range of movement and enjoy a variety of new capabilities.

Another example is the use of force sensors in the energy industry. Interface sensors can be used to optimize the process of energy production and extraction. In this scenario, a force sensor measures the rate at which the machine removes the source and provides data that tells the operator the most effective rate for getting the most most volume without overloading the mechanics. Not only does this allow for a more efficient process, it also adds another layer of safety to people and the environment. Interface was selected as the top energy solutions provider.

An interesting consumer packaged goods application example we provided a solution for included multiple Interface SPI Platform Scale Load Cells installed on a machine that filled potato chips into a bag. Force results from the potato chips are read by the load cells and sent to an ISG Isolated DIN Rail Mount Signal Conditioner. The supplier is then able to control the automated production from their command center. Using this solution, the manufacturer can determine the weight of the potato chips being distributed into their bags with highly accurate results – meaning every bag of chips is consistent in the amount of chips and total weight.

These are all examples of OEM solutions that turn data into better efficiency or additional capabilities across three industries, while there are countless other applications for OEM solutions from Interface used in consumer goods, robotics and medical devices. From automation to quality control and safety, force measurement helps manufacturers create better products and better production facilities, resulting in a great customer experience.

Interface has invested a great deal of resources into our manufacturing processes and technologies to serve this market. We’ve improved automation in our facilities to lower costs and work directly with our customers to develop the perfect force sensor for every project that can be produced at volume. Not to mention, our propensity for developing the most accurate force sensors on the market mean high quality data and results every time.

To learn more about our OEM solutions, contact our OEM experts and let us know how we can help!
OEM Brochure Web

Tension Links 101

A tension link load cell is commonly used in lifting, both for short and long distances, and weighing applications. This type of load cell sensor generally has capacities ranging from 2.2K lbf to 1.1M lbf (5 to 500 metric tons). All tension links are available in custom versions and large capacities based on the customer’s project requirements.

Interface’s Tension Link series is manufactured from high tensile aluminum and stainless steel. Matched to shackle sizes, the load links have a rugged design for uses in harsh environments on the surface and in water. The tension links are environmentally sealed to IP65, IP66 or IP67. There are higher ratings available upon request.

A major benefit of Interface tension links is the option for custom designs in dimensions, ratings and capacities. The tension links are easy to install and are highly accurate.  They are compact in size and light weight. Another benefit is the options available, which include standard, wireless and self-indicating, giving the operator a variety of application use cases for quick measurement readings.  Self-indicating tension links have a built-inaudible alarm, which can be set by the operator to warn when an applied weight or force is met.

Often, customers will integrate the tension links with an Interface Crosby styled load shackle for robust applications that require accurate and reliable force measurement used for lifting, weighing, hoisting or towing apparatus that need sensors for safety and monitoring.

Wireless options are growing in acceptance for all types of uses. Interface provides wireless tension links that are compact and reduce the overall product weight based on the casing used to house the small alkaline batteries, which can be easily accessed by removing the telemetry housing cover while the internal electronics remain completely sealed. The antenna is also internally mounted, protecting it from accidental damage during use and handling, which is ideal for harsh environments.

Watch this discussion to learn more about the wireless features of the Interface Tension Links and Load Shackles.

Interface’s most popular tension links include:

WTSTL Wireless Tension Link Load CellDesigned for lifting applications requiring short or long distances. This product can transmit wirelessly up to 600 meters in distance (clear line of sight) to a handheld display or USB base station. Model WTSTL is available in capacities ranging from 11K lbf to 220K lbf (5 to 100 metric tons). Custom versions and larger capacities are available upon request.

WTSLTL Lightweight Wireless Tension Link – This smaller version ranges from 1 to 300 MT (2.2K to 661K lbf) and uses a lightweight aluminum construction, with an internal antenna and 1200 hours batter life using standard AA batteries.  It has high accuracy and uses license free 2.4GHz radio. There is an option to use this with telemetry and/or software for readout and reporting.

ISITL Self-Indicating Tension Link Load CellManufactured from high tensile aluminum to minimize weight, the ISITL is great for lifting and weighing in rugged or harsh environments.  The self-indication tension link load cell is ideal for mobile use cases.  It is simple to install and is matched to standard shackle sizes. They have a built-in display for applied weight or force in tons, kgs, lbs or kN. Interface can also offer a custom software to meet any specific application requirements for digital display or readouts.

ITL Tension Link Load Cell – This basic tension link can be amplified with 5VDC, 10VDC or 4-20mA Outputs. It can also be made to meet ATEX requirements. Model ITL is available in capacities ranging from 11K lbf to 220K lbf (5 to 100 metric tons). Custom versions and larger capacities can be requested at no additional charge, based on the exact specifications needed by the customer.

To learn more about our wide variety of load pins, load shackles and tension links, please visit www.interfaceforce.com/product-category/load-pins-tension-links-and-load-shackles/.

 

 

Faces of Interface Featuring James Richardson

Born in Arizona but growing up in the rural area of Cotton City, New Mexico, James Richardson was only exposed to the opportunity of a career in engineering after moving back to Arizona. After graduating as his high school class Salutatorian in 1995, he started college in Eastern Arizona.

He later moved to Mesa in 1999 where he took a job working for his uncle at Dewitt Equipment fixing restaurant and cooking equipment like ovens, fryers and microwaves, and along with refrigeration equipment including air conditioning units, freezers, and ice machines. It was also during this time he learned to braze, solder and TIG weld.

At Dewitt, his on the job training for fixing equipment built up his foundation for engineering. The spark that really kicked it off came on a sweltering Arizona summer day when James was repairing an A/C unit on a restaurant’s loose gravel rooftop. The temperature was so high that the gravel began to sink, melting the soles of his shoes. At this point, James realized he enjoyed working with his hands and on advanced equipment; however, it was time to finish his formal education in engineering and pursue a job that included more time inside where there was ample air conditioning.

By this time James had already completed an Associate Degree at Maricopa Community College and he was about 18 months from completing a Bachelor of Science in Mechanical Engineering degree at Arizona State University. Completing this degree, he later earned a Master’s in Engineering Management from Ohio University. Towards the end of his bachelor’s degree, he got an internship at Honeywell Aerospace. His first job after earning his degree was with Enertron Inc., a leading provider of thermal management solutions for the aerospace, military, medical, telecommunications, and IC fab equipment industries. In this role, he designed heat sinks for circuit boards used for lasers, lighting and computers.

After three years with Enertron, he moved to Cleveland Electric Laboratories where he served as an applications engineer working on turbine engine instrumentation. This is where James got his first hands on experience with force measurement equipment. His job was to design instrumentation for strain, temperature, and pressure measurements. At one point he even designed a load pin for a customer.

In his role, he was also introduced to Interface. The company he was working for owned several Interface products and he became familiar with their high-quality and premium accuracy. Then in 2015, a headhunter called him out of the blue to offer him a chance to work for Interface. James was excited about the prospect of working for a company that put quality first. In fact, the thing that hooked him about Interface was the declared focus of “Quality is Our Driving Force,” and the fact that each of the four interviewers reiterated the importance of this statement in their interview.

James joined Interface as a production engineer. He remained in this role for about four years before being promoted to Senior Engineer, and then to his current role as Mechanical Engineering Manager where he leads a team of five other engineers. In this leadership position, James is responsible for overseeing development efforts for some of Interface’s most important product lines including the specialized 1923 and 1925 wireless custom solutions and our downhole products for the energy markets. James was instrumental in the latest new product release, the new ConvexBT Load Button Load Cell.

In addition to this critical role, James also loves to learn about the many ways that Interface products directly affect him and people close to him. This includes how measuring systems ensure the proper weight of food in nutritional planning and packaging, measurement of things like blood donations, and safety test systems for airplanes. The work done at Interface is incredibly important to everyday life and many people don’t even realize it.

In his free time, James can be found spending time with his wife of 21 years and their four children, two sons and two daughters. The family enjoys the outdoors together, partaking in activities like bike rides and hikes. He also brings some of his passion for engineering home. He’s intrigued by the possibilities of 3D printing and owns a printer himself. He’s designed and printed things like bowties, wallets, wall-mounts for various gadgets, and even toys for the kids. In case you missed it, the photo of James is his own 3-D printed bowtie. It was a big hit at the Interface holiday party.

Another interesting fact about James is that throughout his career he’s tried to connect with co-workers from different countries by learning their language. Throughout his life he’s learned a little bit of Polish and German, and is fluent in Spanish, which he learned while spending two years as a missionary in South America.

We asked James to describe his thoughts on his career in engineering in another language. He responded, “Un dicho o una frase que a mí me gusta pensar, cuando algo no sale buenisimo, es: “Siempre hay una manera mejor.” This translates to a saying or phrase that I like to think of when something doesn’t turn out great, “There is always a better way.”

To learn more about the ConvexBT, check out the datasheet here:

ConvexBT

Interface is a Critical Solutions Provider for OEMs

The hardware industry is rapidly making its way into taking advantage of the Industry 4.0 and Big Data eras. The idea that data insight can cut costs, increase efficiency and reduce downtime is spreading like wildfire throughout major OEMs (original equipment manufacturers) across the world. These organizations are adding more and more sensors and other data collection devices to their products to receive deeper analytics on the health and efficiency of various in-action processes.

One of the most important tools in this mix of data tracking and collecting devices are force measurement sensors. Load cells and torque transducers are being added to products across industries to not only optimize individual product processes, but also to ensure that the product remains in proper working conditions.

As an example, the aerospace industry is putting force sensors all over airplane components. Everything from landing gear to the wings may include a sensor. These force sensors can then be used to constantly collect data on the well-being of these components. If landing gear needs to be fixed or adjusted, you don’t want to find that out while your 30,000 feet in the year. You want data that helps you track performance and potential degradation over time so you can solve problems before it puts lives at risk.

To serve OEMs in automotive, aerospace, robotics, medical and consumer product industries, force measurement companies like Interface must be able to manufacture sensors in high volumes and at affordable price points. Load cells and torque transducers used in test and measurement can be reused over and over, so the demand for higher volumes is lower. However, when the sensor is integrated into the final product, force measurements manufacturers need to be able to deliver a high enough volume to meet the OEM’s demand for production of the specific product the sensor will be integrated into for continuous use.

Interface holds a unique position in the OEM marketplace for custom sensor technologies. Our decades of success has allowed us to make critical investments towards streamlining our own production and manufacturing of industry-leading components to serve OEM customers. Over the last few years, we’ve implemented better, more efficient processes and have added automation to improve consistency, repeatability and time to market. This also benefits our customers by lowering costs for large scale, continuous production to meet the growing demands and use cases in the OEM market.

A huge benefit is that Interface controls the design and development of our load cells and torque transducers. We build everything from the strain gauges to the product packaging. This allows us to rapidly iterate and customize our designs to meet the needs of a wide range of OEM customers. Our engineers work hand-in-hand with our OEM partners to design the exact requirements into our sensor technology.

This is critical to being a top solutions provider serving OEMs because force measurement products must fit the design and specifications of the OEM application, as well as potentially removing unnecessary features to fit a certain price point for volume production. OEM applications can also be exposed to more extreme conditions in industries like aerospace, automotive or medical, so the sensor might need a specific material or treatment to withstand certain environments.

One of the essential benefits we provide our customers in the U.S. is the fact that our products are manufactured in country, and our engineering, sales and support staff is also local. This enables easier communication with our customers, as well as faster shipping times. When a customer needs to adjust the specifications on a device or troubleshoot a challenge, they know that they’ll get the support they need during their own working hours.  We are extending this value globally as we continue to create solutions that meet our demands worldwide.

The demand for big data and automation is growing rapidly among OEMs. It is also one of the most competitive markets in the world. To serve our customers with unique engineered to order designs and solutions, we work every day to stay on top of manufacturing trends and find new ways to optimize production to meet their cost and volume needs.

To learn more about Interface and our custom solution capabilities for the OEM market, please visit us at www.interfaceforce.com.

Contributor:  Brian Peters, Interface Regional Sales Director for the US

Load Button Load Cells 101

Manufactured devices, technology advancements and product designs are getting smaller and smaller as innovations demand less space to do more for their consumers. As engineers are designing products with miniaturized components, they also need high quality test and measurement solutions that produce accurate results within these smaller testing spaces.

Interface has created a series Load Button Load Cells to meet these exact requirements. These load buttons are designed and manufactured to specifically fit into small and confined spaces, providing the precision-based measurements as expected from larger load cells.

Interface Load Button Load Cells are compact strain gauge-based sensors used in a wide variety of applications, including test and measurement and for general measurement applications. Interface standard LBM and LBS Load Button Load Cells can fulfill the need for compression force measurements at a very respectable precision level for most applications.

Product diameters range from 1 inch to 3 inches, with heights from 0.39 inch to 1.5 inches. The shaped load button load cell has a spherical radius to help confine misaligned loads to the primary axis of the cell. And while these products are small, they are capable of measuring compression forces from 10 lbf all the way to 50,000 lbf. The spherical radius of our Load Cell Load Buttons also help to confine misaligned loads to the primary axis of the cell.

Interface Load Button Load Cells 

Interface’s Custom Solutions Team and Product Engineers can also help to design a specific size and capacity to fit our customer’s exact requirements. Let us know what you need by contacting us here.

Load Button Load Cells Functionality and Proper Use

Applications that use compression loads on load button load cells requires an understanding of the distribution of forces between surfaces of various shapes and finishes.

The first and most important rule is to always avoid applying a compression load flat-to-flat from a plate to the top surface of a load button hub. The reason for this is simple, it’s impossible to maintain two surfaces parallel enough to guarantee that the force will end up being centered on the primary axis of the load button load cell. Any slight misalignment, even by a few micro-inches, could move the contact point off to one edge of a hub, thus inducing a large moment into the measurement.

Minor misalignments merely shift the contact point slightly off the centerline. In addition to compensating for misalignment, the use of a load button load cell of the correct spherical radius is necessary to confine the stresses at the contact point within the limits of the materials. Generally, load button load cells and bearing plates are made from hardened tool steel, and the contacting surfaces are ground to a finish of 32µ inch RMS. If you use too small of a radius it will cause a failure of the material at the contact point, and a rough finish will result in galling and wear of the loading surfaces.

Interface Load Button Load Cells in the Real World 

The evolving world of technology and product design has created a high demand for these types of small and accurate testing equipment. Innovative industries are looking at new ways to fit more capabilities into a single device that is the same size or even smaller. OEM applications that require this type of testing equipment include medical devices, drones, industrial automation, packaging and robotics.

We have highlighted a few examples of how Interface Load Button Load Cells have been used in the medical industry to solve complex challenges related to measuring compression force in confined spaces.

Measuring Vascular Clamp Force

A customer in the medical industry wanted to test various types of vascular clamps to see which type would generate the best clamping force for surgery. Using a Model LBS Load Cell, the clamps were secured onto the compression button. A Model 9330 High Speed Data Logging Indicator provided compression force measurements and allowed the customer to determine the most appropriate clamp type. Read the full application use case here.

Optimizing Surgical Stapler Force

Another customer needed to optimize the design of their surgical stapler to make it easier and more efficient for a medical professional to use. The original equipment manufacturer mounted the surgical stapler onto a test rig to enable force verification, and then connected a Model LBMU Compression Load Cell Button to a Model 9890 Load Cell Indicator. The indicator would collect compression force data from the stapler, and that data was then analyzed to allow the OEM to determine the design changes needed to reduce the amount of force applied to use the stapler.  Learn more about this application here.

For more information on our expanding lineup of Load Button Load Cells, see the overview below. In addition, say tuned in to the IQ Blog for an exciting announcement about new Interface Load Button Load Cell technology.  Most standard Load Button Load Cells are available to ship within 2 business days. Contact us for more information or visit our QS48 now.

Click here to see the full line of Load Button Load Cells.  

Interface Most Promising Energy Tech Solution Provider

Interface is proud to be recognized as one of the ‘20 Most Promising Energy Tech Solution Providers” of 2020 by CIO Review Magazine.

As a pioneer of load cell technology, Interface has long been recognized around the world for providing the most accurate and reliable force measurement solutions on the market. Accuracy matters for safety and reliability in test and measurement projects, engineering and product design and in the original equipment manufacturing of products that require precision sensor technology capabilities.

“The key ingredient to our product’s quality is our more than 50 years of experience and the fact that we have vertically integrated the entire manufacturing process from design to production. Because of this, we have a deep understanding of the materials and product capabilities necessary to suit every industry, application and customer need.” Brian Peters, Director US Sales, Interface

One of the industries where our knowledge of force measurement is vertically integrated processes is in the energy industry. The conditions energy professionals work in can be harsh. They’re often in dangerous environments extracting oil and natural gas, wind, or coal to fuel our nation’s need for power. The equipment our energy sector customers use must be ruggedized and provide the most accurate results possible. If the equipment fails, our customers risk steep financial losses and their staff is more exposed to safety hazards.

Interface has a special line of intrinsically safe solutions for harsh environments. These low profile load cells with loop-powered intrinsically safe amplified output are designed for use in the oil field and other hazardous locations. These load cells are specifically designed from Interface models by adding high resistance strain gages for low-current loop power and shielded internal amplifier for extra low emissions and minimal EMI susceptibility. Interface’s S-type load cell provides a suitable force measurement sensor for applications in coal mining and transfer and other heavy industries where explosive dust and environment conditions are potentially explosion-hazard rated.

Often times, our energy customers come to us needing a custom force measurement solution to deal with these unique challenges for all energy types including thermal, radiant, chemical energy, nuclear, electrical, motion, sound, elastic, and gravitational energy. Innovation in the energy is also heavily dependent upon accuracy in performance, whether it is advancing in the capabilities in the extraction of oil or measuring forces in solar and geothermal. Interface is relied upon by the energy industry leaders and OEM solution providers for their vast ranges of standard and customized load cells, torque transducers, digital instrumentation products and expanding wireless technologies. Read more here about our innovative solutions for the energy industry.

Upon selection for this recognition, Interface application expert Brian Peters contributed to an article for CIO Review Magazine detailing our work developing a custom downhole rig solution for an oil and gas customer. He also explains how Interface has evolved to meet the rising challenges of an industry that is addressing the need for more sustainable energy sources. Click this link to be redirected to Brian’s article online to share.  If you would like to speak with Brian or an application engineer about your test and measurement project or requirements for sensor technology, contact us here.

READ THE FULL ARTICLE

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Faces of Interface Featuring Raymunn Machado-Prisbrey

Raymunn Machado-Prisbrey has spent his entire professional career at Interface. His first job was right out of high school, where he was hired to work on the assembly line at night. During the day he attended Arizona State University as a full-time student and after four years graduated with a degree in mechanical engineering.

After graduating, Raymunn was a shoo-in for an engineering job at Interface as he was already well-versed on all the products and knew all the people. He has held his current job as a Production Engineer for four years and continues to grow in his role.

His connection with Interface started long before he joined the company. It’s generational. While he was growing up, his dad worked at Interface and regularly brought him to company picnics and events. He got to know several of his father’s co-workers who would eventually become his own teammates. It’s this family atmosphere that Raymunn enjoys the most.

“The people are what make this job great.” Raymunn Machado-Prisbrey

Raymunn was always drawn to engineering and he knew right away that he wanted to follow in his father’s footsteps. He has a persistent fascination for how things work and enjoyed helping his dad work on cars and ATVs. He loved school and was gifted at math. Pursuing a degree in mechanical engineering was a natural fit and working at Interface aligns with his goals of personal development and life-long learning.

In his current role, Raymunn works closely with the sales team to help turn customer requirements into reality. He designs load cells and helps in the entire process of their creation. He also handles the calibration and electrical adapters for load cells, an area he earned a unique perspective from working on the calibration floor out of high school. He strives to make a positive impact on the production personnel’s job with each new design since he’s been on both the production and engineering sides of the manufacturing business.

While Raymunn is very proud of several of the projects that he has worked on while at Interface, he notes that designing custom load cells for the Giant Magellan Telescope was the coolest. The lens on the telescope itself was 8.4 meters, an incredible feat in engineering and a unique challenge for Interface.

Raymunn loves the strategic aspect of his role. He likes collaborating with a team to solve customer problems. Many of his other favorite projects relate to unique customer circumstances, where he had to think outside the box to come up with the best solution. Load cells going on mountaintops in Chile, load cells that needed to withstand a huge temperature swing, custom load cell geometry and load cells that needed to exist in a vacuum were some of the examples he cites. Raymunn loves a challenge, and it is this aspect of his job that keeps him constantly engaged and inspired.

When not working at Interface, Raymunn is an avid backpacker and loves to camp and get away from the city. He enjoys four-wheeling, target-shooting, and mountain biking. Basically, anything that involves exploring the outdoors. He also loves to travel and has recently visited Germany and Mexico with several additional trips in the works.

Calibration for Crane Scale and Dynamometer Applications

Interface is well-known for excelling at calibration services for load cells. Did you know this service excellence extends to dynamometers and crane scales?

Interface can calibrate dynamometers and crane scales with capacities of 100,000 pounds of force or more. This family of devices is often found in industrial, commercial, energy, military, and aerospace industry applications.

Crane scales are used as overhead weighing solutions ranging from light to heavy capacities and are normally placed in the load string of a crane. The devices provide crane overload protection, as well as information about the handling of bulk material.  Some models are equipped with wireless communications to allow monitoring from safe distances at multiple locations.

Dynamometers, which are sometimes referred to as tension links or dyna-links, are also used in many overhead weighing applications. These devices are usually smaller and lighter than crane scales allowing them to be used in vertical and horizontal positions.  In addition to weighing and crane overload protection applications, dynamometers are often used for crane certification, elevator certification, and several other inline test and measurement applications.

What really makes Interface different when it comes to our calibration services for crane scales and dynamometers?

First, our calibration equipment is custom-made for this exact purpose. That means we don’t take a one-size-fits-all approach to your specific calibration needs, giving you the peace of mind that your calibrations are done correctly.

Second, we have decades of experience providing industry-leading service and putting our customers first. We are sought out for this service for a reason—because we get it done right.

Additionally, Interface does not use hybrid systems for its calibrations. We use direct force application and NIST traceable force standards with customized fixture assemblies for each type of equipment. These important distinctions allow us to focus on providing the best-accredited calibrations for crane scales and dynamometers available in the industry.

Not only are we recognized experts in calibration services, but Interface is also known globally for reliability, accuracy, and longevity of its products. Interface manufactures force products which are used worldwide in test and measurement applications, as well as our own renowned metrology lab. Our specialized engineering and metrology teams pay close attention to the performance data of these standards. With proper maintenance and regular calibrations by Interface, we provide assurance that load cells are operating at the highest standard.

Interface understands that aerospace and military engineering professionals cannot wait long periods of time to receive their load cells after calibration service. We are known for our quick turnaround time. We make sure load cells, crane scales, dynamometers, and other force measurement equipment is calibrated to perfection expeditiously, to prevent significant disruption to any operations.

“Interface’s 51 years of experience in manufacturing and calibrating force measurement devices makes us one of the largest and most sought-after calibration service providers in the world. Our team follows strict standards and protocols to make sure our customers are receiving the best calibrations possible.”  Mike Cobb, Director of Services.

This year, Interface introduced a new Tiered Calibration Services Program to offer customized and expedited services.  No matter the tier of service, Interface services receive a warranty and all our service is ISO 17025 accredited calibration service. To schedule a service, visit here.

 

Introducing Interface Tiered Calibration Services Program

Interface understands our customers have thousands of applications for more than 16,000 Interface force measurement products. We also know many customers have specific needs for calibration and repair services.

How do we know? We are the preferred provider for calibration services in the market, performing more than 100,000 in-house calibrations every year for thousands of customers. Interface even calibrates load cells manufactured by others.

Choosing Interface for calibration and repair ensures that industry certified experts perform the work, guarantee and certify the calibration service, and provide a detailed report with a warranty on all our work. Basically, we design it, build it and service it. It is the true meaning of one-stop-shop.

We are now taking it to the next level. Today, we are introducing the new Interface Tiered Calibration Services Program. 

Our Tiered Calibration Services Program is designed with the customer in mind. It allows customers to pick and choose their exact calibration requirements, fast and easy. This means that if a customer needs a basic service, a fully-customized service solution, or anything in between, Interface is capable to fulfill and exceed expectations.

We are excited to announce that we have found additional ways to extend our services through tailored programs that are designed to meet the exact needs of our valued customers.” Michael Cobb, Director, Interface Service

Quality matters—and we excel at this. However, we know what matters just as much as quality to our customers is the speed of services. Speed isn’t just shipping, it’s the actual time from leaving the customer’s location to returning a fully calibrated or repaired product to them. To meet the “local” needs for expedited services, while offering the highest quality and largest range of service options, our new Tiered Calibration Services Program provides in-house turnaround times ranging from 7-10 days, and as fast as 24-hours for urgent requests. We can even build a program tailored the exact requirements of the customer.

The Interface Tiered Calibration Services Program is now available for all our customers, providing four distinct service tiers: Standard, Gold, Platinum, and Custom.

Standard Calibration Service

  • Expert Calibration Services Performed at In-House at Interface Headquarters
  • Accredited and ISO 376 and ISO 17025 Certified Calibration
  • Detailed Performance Evaluation
  • Easy Online RMA (Return Merchandise Authorization) Creation with Interface’s IPerform Service software
  • IPerform Service Data Archive
  • Real-Time Tracking Online through IPerform Service for All Requests
  • Interface Guarantee and Warranty
  • 7-10 Business Day In-House Calibration Time

Gold Calibration Service

  • Everything Standard PLUS priority service turnaround and free return 2-day shipping
  • Maximum of 5 Business Days In-House Calibration Time
  • IPerform Service Software for RMA, Archive plus Asset Management
  • Return Shipping in Interface Specialized Packaging for Safety and Storage
  • Free 2-Day Express Return Shipping for Non-Freight Weights (US Only)

Platinum Calibration Service

  • Everything Standard and Gold PLUS expedited​ ‘front of the line’ service for fastest turnaround and free 2-day shipping in both directions
  • Maximum 3 Business Days In-House Calibration Time, Able to Request 24-Hour Rush Turnaround
  • IPerform Services RMA, Asset Management, Data History, Scheduling, and Tracking
  • Return Shipping in Interface Specialized Packaging for Safety and Storage
  • Free 2-Day Express Bi-Directional Shipping for Non-Freight Weights (US Only)
  • Concierge Pick-Up and Delivery Options for Non-Freight Weights

Custom Calibration Services

  • All Standard, Gold and Platinum Services PLUS 
  • Managed Inventory
  • Expedited Repair
  • Automated Service Requests
  • IPerform Software
  • Maintenance Programs
  • Discounts

Note, all turnaround times are calculated by time in-house at Interface headquarters.

To learn more about how Interface’s NEW Calibration Tiered Services Program can help your company, visit /calibration-repair/tiered-calibration-services-program/.  To schedule a calibration or repair from Interface, submit a request here.