Kasilyn (Kasi) Halawith is Interface’s repair service manager, which handles our product calibration and repair services. In our feature of Faces of Interface, we learned that Kasi is a jack of all trades and has excelled across a variety of industries before finding a home at Interface. To begin, Kasi is a rare Arizona native who grew up in Moon Valley, a small town in North Phoenix. She was raised here and continues to raise her two daughters in the Valley.
Kasi’s career can be summed up by saying there really isn’t anything she can’t do. Throughout her life she has held positions in the automotive industry, food and beverage, pharmaceutical, and more. The one thing that has remained consistent is that she has always excelled in customer facing roles because she understands how to work with people to get them exactly what they need.
Some of Kasi’s professional experience includes 11 years at Midway Chevrolet, where she worked as the body shop coordinator. Seven years at Sapphire Catering, where she was head server and led efforts to cater to MLB Spring Training attendees. This job was actually nearly a year-round gig because of how much time professional baseball players spend in sunny Arizona in the offseason. Additionally, Kasi also spent time as the office manager at Roadrunner Pharmacy.
These experiences taught Kasi the value of patience in customer relationships, as well as the need to always keep communication open to ensure customer needs are always met. It also taught her to be proactive whenever possible to create the best environment possible for customers. She is a strong advocate in creating positive customer experiences.
About three years ago, Kasi was ready to take on the next challenge in her career and learned about Interface through a friend. Interface needed someone to assist our Repair Service Manager at the time and Kasi was the perfect fit for the role.
Kasi quickly moved into the manager role and has excelled at serving Interface repair customers. Her role today involves responding to dozens of important customer emails every morning, processing new orders, return material authorizations, and preparing quotes for customers. She is also in constant communication with customers nationally and our global network to help answer questions and keep customers updated on orders.
She really enjoys the role because she gets to work with a very diverse group of individuals and projects. She’s also very close with her team and the greater Interface staff mentioning that it is a great environment to work. Her team consists of 12 people, a mix of technicians and administrators who facilitate all repair service requests.
When Kasi isn’t being a rockstar repair service manager, her time is devoted to her family. As mentioned, Kasi has two daughters, one of which is at GCU pursuing a Bachelor of Science in Entrepreneurial Studies. Her other daughter is 18 years old and special needs, Kasi is a devoted advocate of hers. One of Kasi’s favorite hobbies is helping out with her girls after school programs. This includes a lot of crafting, developing t-shirts and mugs for spirit line as president of the Booster Club. Finally, Kasi has three adorable chihuahuas.
Kasi is an integral member of our team, and we are excited to share her story. If you are interested in learning more about our incredible team members at Interface, tune into our IQ Blog every month for a new Faces of Interface ForceLeaders feature.